Information about this service? How can we plan for new digital reference in a library?

Posted
2.3.2011

Information about this service?
How can we plan for new digital reference in a library?

Answer

Answered
3.3.2011
Last updated
3.3.2011

You can find information on this service at http://www.libraries.fi/en-GB/ask_librarian/keywordquestions.aspx?WordI… It's the archive of this service and there are answers to several similar questions than yours.

Information on your second question:

Ifla Digital reference guidelines http://archive.ifla.org/VII/s36/pubs/drg03.htm

Overview on services in 2009
http://www.teachinglibrarian.org/weblog/2009/12/digital-reference-servi…

Virtual reference best practices : tailoring services to your library by M. Kathleen Kern.
Chicago : American Library Association, 2009.

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs.
London : Facet, 2007.

At Google Books http://books.google.com you can find several books on your subject by writing Digital reference services or virtual reference services. Part of them are a bit old, though.

0 votes
Was this answer helpful?
 
Do you want to leave a new question? Post your question here.

Add new comment

Basic HTML without CKEditor

  • Allowed HTML tags: <i> <b> <s>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.

What is a common pet that eats mice?