I thought that I picked up all the books that I ordered, but noticed that there is a one euro charge on my account, and it seems that I did not pick up a book.
Could you please let me know how can I pay the fee? I did not see the option to pay the fee on my account. What is the procedure?
And could you please advise, is it still possible to pick up this book?
To pay the fee online, go to helmet.fi. At the bottom of the page, you will find Pay online. Click it, then login with your library card number and PIN code. Select the outstanding payment on the list and click Proceed to payment.
Alternatively, you can pay the fee in your nearest Helmet library.
If you do not pick up the reserved book in time, the reservation is cancelled and the book is returned to its place. You can check the book's current status at helmet.fi and make a new reservation.