i want to know about your virtual reference service?
Ask a Librarian is the joint digital reference service of Finnish libraries. It’s situated in the site Libraries.fi, the national library portal for Finnish libraries. Libraries.fi is produced by Helsinki City Library (National Development Unit) and it’s financed by the Ministry of Education. The Ask a Librarian started in the year 1999. Answers are given in three languages: Finnish, Swedish and English. Ask a Librarian has a public archive, where answers are stored and can be used by other information seekers. The archive also exists in three languages, here is the link to the english version https://www.libraries.fi/ask/search .
The question is sent in via a web form, the answer is delivered to the email-address given by the customer. The answer is given within three working days (Saturday and Sunday excluded).
At present, there are over 70 libraries answering in the service: 51 public libraries, 20 university or special libraries and reference service groups.
The Ask a Librarian archive contains many answers given about the service.
You are welcome to ask more here or to send questions to the editor of the service, Nina Granlund.