Hi,I'm Brazil in Rio de Janeiro and I want to clarify a doubt. What are the most common questions that users of the internet do for you? Please I need help from vocês.Isso is the work of my college, I need to give your response to my professor tomorrow.
We have a couple of ways of analyzing our questions: we can look for words most used in questions sent to us, we can follow the most common searches, we can see the most read questions in the archive and follow questions that have been answered by the semantic librarian.
In all these we can see that people ask us much about litterature, poetry and about authors. One of the most common questions considers names, people want to know the origin, etymology, of names, both christian names and family names. Also models for will and other dees are of great interest. Library services are also a common topic in our questions.
There are a few studies about Ask a Librarian, but they are in Finnish. Also you can study the contents of Ask a Librarian in English in the archive, but the topics of the questions in English differ, the most popular question in English is a question concerning the Ask a Librarian -service. You can search for the answers in the archive with the keyword Ask a Librarian, http://www.libraries.fi/en-GB/ask_librarian/archive.aspx .