What is the target group (customers, audience) for this Ask a Librarian Service?
This service is meant for everyone. Since we are finnish and operating in three languages, of which the two are the official languages In Finland, Finnish and Swedish, most users are finns (both Finnish speaking and Swedish speaking). We want to help also persons from abroad who have questions concerning Finland. Our questioners fit all descriptions: adults with professional or “practical” information needs, students, schoolchildren and senior citizens.