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|Dear Librarian, I have returned the books that I had borrowed. Why they are not cleared from my account and I need to pay for them? This has happened quite a…||19||6.7.2020||Hi! I am deeply sorry that your returning progress hasn´t been working as it should. I recommend you to call to your local library and find out what happened there. Here we don´t solve out client´s loaning and returning issues because of the information security. All libraries have machines where you can borrow and return your loans. Librarians will advice you more about these things at your local library. You can check information, locations and phone numbers from libraries here: https://www.helmet.fi/Masterpages/#tab-libraries.|