Hi! I used to have a helmet card, but I can't find it anymore. How can I renew it? Is there a way you can find y card number with my email address or any other information?
Since your libraries are closed now, how can I do? I would like to study some Finnish now that I have time...
Thanks for your help :)
Answer
Unfortunately it is not possible to send any customer info via e-mail or phone due to confidentiality and privacy reasons.
You can obtain a temporary customer id for the access to e-library by sending a request to the address ekortti@helmetkirjasto.fi. Temporary customer id is valid until 31 May, 2020. Online courses and e-books for example contain some language learning material.
https://www.helmet.fi/en-US/eLibrary
You can get a new permanent card from library customer service when libraries are fully open again in June. There is more information about the current situation on Helmet website.
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