I used to have a helmet card, but I can't find it anymore. How can I renew it?

Posted
6.5.2020

Hi! I used to have a helmet card, but I can't find it anymore. How can I renew it? Is there a way you can find y card number with my email address or any other information?
Since your libraries are closed now, how can I do? I would like to study some Finnish now that I have time...

Thanks for your help :)

Answer

Answered
7.5.2020

Unfortunately it is not possible to send any customer info via e-mail or phone due to confidentiality and privacy reasons. 

You can obtain a temporary customer id for the access to e-library by sending a request to the address ekortti@helmetkirjasto.fi. Temporary customer id is valid until 31 May, 2020. Online courses and e-books for example contain some language learning material. 

https://www.helmet.fi/en-US/Events_and_tips/News_flash/Using_the_libraries_during_the_corona_vi(209022)

https://www.helmet.fi/en-US/eLibrary

You can get a new permanent card from library customer service when libraries are fully open again in June. There is more information about the current situation on Helmet website. 

 

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