I had a bill for books but I paid it. My kids forgot three books during vacation abroad and I paid full price. Yet the sum still shows on my account. I have…

Posted
18.3.2024

Hi, I had a bill for books but I paid it. My kids forgot three books during vacation abroad and I paid full price. Yet the sum still shows on my account. I have also receipts to show that the bill is paid. How can I get help for this?
Thanks

Answer

Answered
19.3.2024

After the compensation is paid it takes approximately a week or two until the data gets off of your libraryaccount. This is because first the debt collection agency must inform the library and second the library's debt collection departement manually takes out the paid material from your account.

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