Dear Sir/Madam, I have tried to renew a book that I have borrowed from the city library. However, I found out it didn't work online because it said "You cannot…

Posted
11.2.2011

Dear Sir/Madam,

I have tried to renew a book that I have borrowed from the city library.
However, I found out it didn't work online because it said "You cannot renew items because:

* Your registration has expired "

I am not sure what this means. I live in Helsinki, but I had to go to Espoo and borrow the book because that was the only place they
had the book. It would be awful if I had to return the book on the due date which is next week and go to Espoo to borrow the book again. Could you give me any advice on how to solve this matter? Thank you very much.

Answer

Answered
14.2.2011
Last updated
14.2.2011

We could not check Your customer record because You didn't give Your name. You wrote in English so we could suggest that the obvious reason is that You are not staying permanenntly in Finland? The usual politics is that the library card can be used six months by those not living permanently in Finland. However, You can came to any Helmet library with Your library card and ID and then we can re-activate Your card for another six months. (If this is not the case, please call any Helmet library so that we can check Your customer record.)

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