Why do our helmet accounts not work? I can send a screen shot if it helps but it says an authorization error occurred when I put my account number and pin…

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Why do our helmet accounts not work? I can send a screen shot if it helps but it says an authorization error occurred when I put my account number and pin code. Reason: unknown.

I have tried several times over the last week - the same problem occurs.

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I asked colleagues, but we invented, what could be wrong.
Would you go to your nearest library beads to investigate the matter?
Take your library card and photo identification with you.

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