What steps should I take if a book I loaned out is now damaged and cannot be returned?

Posted
3.1.2024

Hi there!
What steps should I take if a book I loaned out is now damaged and cannot be returned?

Answer

Answered
4.1.2024
Last updated
4.1.2024

Hi! Contact a Helmet library directly to discuss how to proceed. If the book is damaged and no longer viable for returning, it must be compensated with the purchase price. Usually it's also possible to arrange compensation with a new copy of the book. 

You can find instructions in the Helmet Troubleshooting FAQ.

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